These Terms of Service ("Terms") govern your use of ClawOps ("Service") operated by JAYNES, GAVIN (trading as ClawOps) ("we", "us", or "our"), an Australian sole trader business. By accessing or using the Service, you agree to be bound by these Terms.
ClawOps provides managed hosting services for OpenClaw AI assistant bots. The Service includes:
To use the Service, you must:
You are responsible for all activities that occur under your account.
Subscription Fees: The Service is billed monthly at $10/month for the Starter plan. All fees are in U.S. Dollars.
Payment Processing: Payments are processed through Stripe. By providing payment information, you authorize us to charge the applicable fees on a recurring monthly basis.
Auto-Renewal: Your subscription will automatically renew each month unless you cancel before the renewal date.
Price Changes: We reserve the right to change our pricing with 30 days' notice. Existing subscribers will be grandfathered at their current rate for at least 90 days after any price increase announcement.
Australian Consumer Law (ACL) Compliance: Nothing in these Terms excludes any consumer rights you may have under the Australian Consumer Law.
Change of Mind: Due to the automated provisioning of dedicated server resources, we do not offer refunds for change of mind. This does not affect your rights under Australian Consumer Law.
Prorated Refunds (Cancellation): If you cancel mid-month, you may request a prorated refund for the unused portion of the current billing period. Refund requests must be submitted to support@clawops.io within 7 days of cancellation.
Service Issues: If the Service is unavailable for more than 72 consecutive hours due to our infrastructure, you may request a prorated credit or refund for the downtime period.
Your Right to Cancel: You may cancel your subscription at any time through your dashboard or by contacting support@clawops.io. Upon cancellation:
Our Right to Terminate: We reserve the right to suspend or terminate your account if you violate these Terms, use your bot for illegal activities, or fail to pay.
You agree NOT to use the Service to violate any law, send spam, harass others, impersonate any person, distribute malware, scrape user data without consent, interfere with the Service, or generate illegal content including CSAM. You are solely responsible for all content generated or transmitted by your bot.
The Service includes OpenRouter API credits. Fair use applies: accounts exceeding 10,000 AI API requests per day on the Starter plan or using excessive server resources may be throttled or suspended. We will notify you before taking action.
You retain all ownership rights to your bot's configuration, uploaded documents, and conversation logs. Automated daily backups are retained for 7 days. Upon account termination, all data will be permanently deleted within 30 days, except as required by law.
The Service integrates with Stripe (payments), OpenRouter (AI API access), Telegram (messaging), and Hetzner (VPS infrastructure). Your use of these services is subject to their respective terms. We are not responsible for the availability or policies of third-party services.
We strive for high availability but do not guarantee 100% uptime. Email support is provided at support@clawops.io with responses within 48 business hours for Starter plans. Support is provided in English only.
The Service, including all software, designs, branding, and documentation, is owned by JAYNES, GAVIN (trading as ClawOps). OpenClaw is open-source software subject to its own license. We grant you a limited, non-exclusive, non-transferable license to use the Service for personal or internal business purposes.
Australian Consumer Law Notice: Nothing in this section excludes any guarantee, condition, or warranty you have under Australian Consumer Law.
Subject to your statutory rights, the Service is provided "AS IS" without warranties of any kind. AI-generated content may be inaccurate. You are responsible for reviewing and validating all outputs.
Australian Consumer Law Notice: Nothing in this section excludes any liability under Australian Consumer Law.
To the maximum extent permitted by law, our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify ClawOps from any claims arising from your violation of these Terms, violation of any law or third-party rights, or content generated by your bot.
These Terms are governed by the laws of Australia. Please contact support@clawops.io to resolve disputes informally before pursuing formal proceedings. International customers may also have rights under their local consumer protection laws.
We may modify these Terms at any time with notice via email and website posting. Continued use constitutes acceptance of revised Terms.
These Terms constitute the entire agreement between you and ClawOps. If any provision is unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our written consent.
Email: support@clawops.io
Trading Name: JAYNES, GAVIN (trading as ClawOps)
ABN: 20 388 455 244
Jurisdiction: Australia
By using ClawOps, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last updated: February 12, 2026
Note for Australian Customers: Your rights under Australian Consumer Law cannot be excluded.